Returns & Refund Policy

Returns & Refund Policy – Smokes & Fragrances

We want you to be satisfied with your purchase. Please read our returns policy carefully.

1. No Returns on Opened Products
Due to hygiene and safety regulations, we do not accept returns on any opened or used vape devices, e-liquids, pods, coils, or fragrances.

2. Faulty or Damaged Items
If you receive a faulty or damaged product, you must notify us within 48 hours of receiving your order.
We may request photos or videos as proof.

3. Eligibility for Returns
To qualify for a return:

• Item must be unused and in original packaging

• All seals must be intact

• Proof of purchase is required

4. Exchange Policy
We do not offer refunds on used products. Approved returns may be exchanged for the same item or store credit.

5. Refunds (if applicable)
Refunds are only issued in cases where:

• The item is out of stock for replacement

• The return meets all conditions

Refunds will be processed via the original payment method.

6. Shipping Costs
Customers are responsible for return shipping unless the item is faulty or incorrect.

7. Contact Us
For returns or issues, contact us via:
WhatsApp: 067 212 1561
Email: pateljawaad@gmail.com

📍 27 Van Velden Street, Brits

We reserve the right to refuse returns that do not meet the above conditions.